Policies & Forms

 

Payment

We work hard to educate you about your pets' health and options for their care. In order to make this possible, we require payment in full at the time of service. 

Please visit our financial assistance page for information on qualifying for credit or aid. 

 

 

Downloadable Forms

 

For our Client Information Worksheet, Diabetic Drop-off Form, or the Avian or Reptile or Small Mammal Check-in Form, please download at this link.

 

 

Policies

Privacy Policy/Records Release Form

We take our clients' privacy very seriously. We do not store credit card information in our computer system. We also do not release client/patient information except as medically necessary between hospitals. Should someone outside of a medical facility require your pet's records, please contact us to sign a release form. 

 

Restraint Policy

Please allow us to restrain your pet in a manner that will be safe for everyone including you, our staff and your pet. We reserve the right to use muzzles with aggressive pets and will do our best to put them at ease while we tend to their needs. 

 

Internet Pharmacy & Prescription Policy

Our internet pharmacy is up and running. You can now request medication refills at any time of day or night and have them delivered directly to your home with the peace of mind that the manufacturer's warranty will be honored, and all of your questions will be answered, unlike many of the "discount" online pharmacies. 

 

In the meantime, you may still request prescription refills with at least 24 hours notice directly from our office at 719-475-1747 or by logging in through your pet's personal pet portal to email us your request.