Frequently asked
questions

Our services


1What types of animals do you treat?
While we love the puppies and kittens, our friendly and professional staff also enjoys working with more unique pets such as small mammals including bunnies, ferrets, guinea pigs, hedgehogs, sugar gliders and more. We have two doctors who treat domestic fowl such as ducks, turkeys, geese and chickens. We also treat amphibians reptiles of all sorts.

2Do you treat reptiles and amphibians?
PPVC has always taken an interest in the scaly buddies that excite so many people. We treat frogs, toads, salamanders and newts. Turtles, tortoises, lizards and snakes (no alligators please) all have a place in our hospital. We recommend you bring your reptile in for a visit while he or she is healthy so that we can get you into our system and get a little familiar with them.

3Do you treat exotic birds?
While we can occasionally see a parrot, parakeet or other exotic bird, to be sure you get excellent care, we recommend you get established with Yorkshire Veterinary Hospital. Once you are established, they should be able to help you in an emergency and with general care.

4Can I order pet supplies and prescriptions directly from PPVC?
Our online store carries heartworm medications, flea and tick prevention and pet food. The store offers free 3- to 5-day shipping with no minimum purchase.

5What is Tolliver’s Angel Fund?
Tolliver’s Angel Fund allows us to care for stray kittens and cats that we rehab or otherwise get ready for adoption in our reception area. While we fund much of their care ourselves, Dr. Marsden created this fund in hopes of engaging the community in the care of these lost souls. Tolliver was a kitty with a huge heart who Dr. Marsden adopted from a feline nutrition research facility while she was in college. Tolliver was white, blue-eyed and deaf, and he loved everybody: kittens, dogs, baby robins, even squirrels! PPVC takes donations and adoption fees in honor of Tolliver and as a bridge for caring people to help these kitties find their forever homes. Our donation box on the reception counter accepts small change and bills, but we can also accept checks or credit card payment for larger amounts. Help us help our kitty community!

Scheduling and hours


1How do I schedule an appointment with PPVC?
If you are a new client, please call 719-475-1747 so we can find out exactly what you need and try to schedule the right doctor for your pet’s needs. Once established, you can make appointments through the PPVC Vet app, which you can download for free through Apple or Google Play stores.“

2When is PPVC open?
Our clinic hours vary from season to season. See our current hours on our Contact page.

3Do you offer tours of the clinic?
Yes! We moved into this building in 2009 and are always excited to share what we do with those who want a behind-the-scenes look at the world of veterinary medicine. You can ask for a tour when you are here for a visit. You can also schedule a tour for your boy/girl scout troop, 4-H club, school class or other group.

Payment and insurance


1What forms of payment do you accept?
We accept cash, check, major credit cards, Care Credit and Scratchpay.

2What is Care Credit?
A popular option for financing pet care, Care Credit is a healthcare credit card designed to assist you, your family and your pets with healthcare needs. This card does require a credit check. Once you are accepted, you can use the card over and over again for a variety of health and pet care needs. If your bill is over $200, you can get no-interest terms as long as you pay the monthly minimum and pay it off within the time established between you and your veterinary office.

3What is Scratchpay?
You can apply for a Scratchpay loan right on your phone. Scratchpay offers simple, transparent payment plans and the clinic you are working with is paid right away. Scratchpay is not a credit card and your credit score will not be affected when you apply for Scratchpay.

4Do you recommend pet insurance?

Yes. There are many pet insurance options available, each with their own pricing structure and covered expenses. Here are basic guidelines from the American Veterinary Medical Association to help you choose the best plan for you:

The AVMA recognizes that viable pet health insurance programs may be an important approach for the veterinary profession to continue to provide high-quality veterinary services.

Pet health insurance policies should:
• Require a veterinarian-client-patient relationship;
• Allow policyholders to choose their own veterinarians, including specialists and emergency and critical care facilities;
• Never interfere with the veterinarian’s fee structures;
• Be approved by the state insurance regulatory agency where the policy is sold;
• Be consistent with the Principles of Veterinary Medical Ethics and the pet health insurance industry ethical standards;
• Use licensed veterinarians to assist in claims adjudication;
• Be clear about policy limits, pricing structures, and optional coverage (eg, coverage for annual wellness visits) that might be available to policy holders;
• Be transparent about how the terms and conditions of plans will impact coverage and costs, including the financial obligations of policy holders such as co-pays, deductibles, and exclusions;
• Communicate clearly about the fee reimbursement process (ie, how reimbursements are determined and how quickly reimbursements are provided to policy holders).

To get you started, here are some options to research. PPVC does not endorse or specifically recommend any of these plans.

AAHA Pet Health Insurance
Healthy Paws Pet Insurance
Figo
Pets Best
Trupanion


New and prospective pet owners


1How do I know which dog is right for me?
We at PPVC believe there is a “right” dog for everyone. It’s a good idea to find out more about the needs of different breeds before you get a puppy so you are ready to handle what they may throw at you. In that vein, the American Kennel Club (AKC) has come up with a handy evaluation tool that can help you select the right breed for you.

2Where can I adopt a pet?
We often have cats and kittens (occasionally dogs and puppies) available for adoption right in our clinic. Check our Blog for posts about current adoptables. The adoption fee is $75 to help cover the costs of food, care, vaccinations and sometimes a spay or neuter. PPVC requires that you fill out adoption paperwork that will be reviewed by our staff. Call to make an appointment to meet any of the current pets available for adoption: 719-475-1747.

3How can I learn more about my pet’s condition or medications?
Our Pet Health Library contains an extensive database of articles on all kinds of medical conditions and medications.

4Can you recommend any services to help me train my pet?
We recommend the following to help with pet behavior and training:
All Breed Rescue & Training
Bark Busters of Colorado Springs
Sarah Fricke, Colorado Dog Works—Animal Behaviorist and Trainer
Denver Dumb Friends League
ASPCA Virtual Pet Behaviorist
Animal Behavior Associates—behavior articles
The Cat Behavior Clinic—cat behavior tips

What should I do if…


1What should I do if I have a pet emergency?
PPVC does not provide after-hours emergency care. If you have an after-hours pet emergency, please contact one of these local emergency clinics on our Services page. You may also try Animal ER Care on North Nevada Ave. They are open 24 hours a day: 719-260-7141.

2What should I do if I find an injured wild animal?
Should you find a wild animal that is injured or babies that seem to have lost their parents, you can contact Wild Forever to find out what to do next. You may have to leave a message and someone will return your call. You may also try Animal ER Care on North Nevada Avenue. They are open 24 hours a day: 719-260-7141.

3What should I do if I find a lost pet?
If the pet will come to you, check to see if it has tags. If so and you can safely contain the pet, contact the owner. If you have nowhere to safely harbor the animal or it has no tags, bring it to the nearest veterinary hospital where they should have a microchip scanner and the ability to safely shelter it until the owners can be located. You can also read the American Kennel Club’s recommendations and the Humane Society’s suggestions about how to handle a stray pet. You can look up microchip numbers for lost pets through the AAHA.

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