**UPDATED March 23, 2020**
Pikes Peak Vet continues to monitor the situation about COVID-19 aka Coronavirus and recognizes the many concerns. In order to do our part to help minimize the spread between humans, and realizing that there exists a subset of infected people with normal body temperatures and no signs of the respiratory disease who are capable of transmitting this disease to others, we have put new measures in place for everyone’s safety. As of Monday, March 16, 2020, PPVC will do our best to provide care to pets by offering curbside service appointments, drop-off appointments and telemedicine appointments, no clients in the clinic, until further notice. These temporary changes may lengthen your waiting and service time a bit, so we thank you in advance for your patience. We know your time is valuable and will do our best to be as expedient as possible, without sacrificing care and quality.
Below you can find FAQs about COVID-19 and your pet, including what types of appointments we are seeing and how to schedule.
We are open for medically-necessary surgical procedures, sick pets or pets with other medical needs or issues. We are currently asking that all current clients whose pets need wellness exams defer those appointments until at least April 13 and all new clients defer wellness exams until at least April 20.
The American Veterinary Medical Association is recommending that all routine and non-emergency care be postponed until further notice. Veterinary teams need to have less exposure to potential COVID-19 infection and the bandwidth to care for pets in emergency situations. Non-essential vaccination appointments would compromise that ability. Of course, vaccinations are a vital part of your pet’s routine care, so once this situation is under control, we recommend ensuring your pet has all the immunizations he/she may need.
We are currently available from 7:30am to 5:30pm Monday through Friday. We will not be open on Saturdays until we know this situation is under control.
You can schedule your appointment as usual by calling and speaking with a client care specialist at PPVC. When you arrive for the appointment, call us from the parking lot to let us know and we will have a team member come to your car and escort your pet into our office as soon as we can. The veterinarian will call you on your cellphone and take your pet’s history. The veterinarian will perform a complete physical examination and then call you with his/her findings and recommendations. At the conclusion of the appointment, our client care specialists will call you for payment and a team member will return your pet to your car. We can also deliver any prescribed medications or prescription foods to your car. We will email your receipt of payment shortly afterwards.
In order to allow you to go about your business, we have a perfect time-management solution for you: Let us know when you schedule your pet’s appointment that you would like a drop-off appointment with curbside service! We will come out to your car and escort your pet into the clinic for the needed procedures. For up to 4 hours, your pet can stay at PPVC for FREE until you are able to pick them up!
Through your smart phone or computer, you can connect with the same doctor you know and trust from the comfort of your home. Schedule this appointment through our app or with our front staff the same way you would have previously scheduled an in-clinic appointment. The app or our client care specialists will collect the examination fee at the time you schedule this appointment. Prior to your appointment time, we will send you a link to start this conversation by email that you provide while making the appointment. Please have the pet present for this video chat. We may request that you take photographs or videos of your pet with your smartphone during the chat. If medication needs to be dispensed, we will prepare the prescriptions and call you when they are ready for pick-up.
A telemedicine appointment is only available to patients with whom we have a existing client-patient relationship. Telemedicine is not appropriate for all aliments. If we deem that this appointment is not appropriate for your pet’s illness, we will request that you bring your pet to the hospital for a complete physical examination and/or appropriate diagnostics. Telemedicine appointments are not appropriate for any emergency patients.
The Centers for Disease Control have not received any reports of pets or other animals infected with COVID-19. However, there is a risk of animals transmitting the disease if handled by an infected person, so as always, it’s important to wash your hands after handling any animal. You can read more about pets and COVID-19 at the CDC’s website
It’s been proven that pets help to reduce stress, anxiety and loneliness. During a quarantine, they will be one of your greatest assets! Feel free to love on your pet, but make sure to wash your hands and bathe your pet frequently to minimize the spread of the virus, especially if you live with other people or have someone regularly entering your home.
Yes! We encourage you to look after pets for people in need. However, because pets can hold onto the virus in their fur, it is imperative that you bathe the pet immediately once you receive him or her.
Because veterinary hospitals are considered essential businesses, they are remaining open as long as their staff are healthy and safe to work. If your pet needs emergency veterinary care, please see a veterinarian immediately.
There is a decrease in adoptions. If you have the ability to foster or adopt a pet, please be in touch with your local humane society or other shelter organization.
We are asking our clients to call us if you have an appointment and:
You have recently been ill or currently have a fever and/or new onset of cough or difficulty breathing;
You hae been to a COVID-19 impacted area (Iran, Europe, China, South Korea) within 14 days of your appointment;
You have been in close contact with a confirmed or probable case of COVID-19 within 14 days of your appointment;
You have been in close contact with a person with acute respiratory illness;
Please DO contact Pikes Peak Vet via phone or text at 719-475-1747 with additional questions or concerns. We greatly appreciate your trust in us to care for your pet.