**UPDATED August 17, 2020**
PPVC offers curbside appointments, day admission appointments, telemedicine appointments, surgery appointments and euthanasia appointments. We are not seeing clients in the clinic, until further notice.
Veterinary clinics across the city are experiencing higher than normal call and appointment volume due to social distancing requirements, more people at home caring for pets and a variety of other factors. These factors may lengthen your waiting and service time. We thank you in advance for your patience. We know your time is valuable and will do our best to be as expedient as possible, without sacrificing care and quality.
For the same reason, wait times when you call may be longer or you may need to leave a message and we will call you back as soon as we can. You can request appointments, medication or food refills, or request documents through our app, which is monitored daily, usually during afternoon hours. You can also text us at our regular business number of 719-475-1747 OR you can chat with us through the app. Please make sure your app is updated and you have accepted all new app changes when opening your app.
Below you can find FAQs about COVID-19 and your pet, including what types of appointments we are seeing and how to schedule.
**UPDATED August 17, 2020** We are open for all medical needs, wellness exams, vaccinations, surgical procedures and dental cleanings.
The American Veterinary Medical Association is recommending that all routine and non-emergency care be postponed until further notice. Veterinary teams need to have less exposure to potential COVID-19 infection and the bandwidth to care for pets in emergency situations. Non-essential vaccination appointments would compromise that ability. Of course, vaccinations are a vital part of your pet’s routine care, so once this situation is under control, we recommend ensuring your pet has all the immunizations he/she may need.
**UPDATED August 17, 2020** We are currently available from 7:30am to 5:30pm Monday, Wednesday and Friday with extended hours until 7pm on Tuesdays and Thursdays. We are open on Saturdays from 8am to 12pm.
**UPDATED August 17, 2020** Schedule your appointment by calling or requesting an appointment through the PPVC app. When you arrive for the appointment, a team member will check you in and escort your pet into the building as soon as we are ready for the appointment. The team will call you on your cell phone and take your pet’s history (tech or vet?). The veterinarian will perform a complete physical examination and then call you with his/her findings and recommendations. At the conclusion of the appointment, our team will call you for payment and a team member will return your pet to your car. We can also deliver any prescribed medications or prescription foods to your car. We will email your receipt of payment shortly afterwards.
In order to allow you to go about your business, let us know when you schedule your pet’s appointment that you would like a drop-off appointment with curbside service! We will come out to your car and escort your pet into the clinic for the needed procedures. For up to 4 hours, your pet can stay at PPVC for FREE until you are able to pick them up!
**UPDATED August 13, 2020** Through your smart phone or computer, you can connect with one of our veterinarians from the comfort of your home. Schedule this appointment through our app by finding “Schedule Virtual Exam” from the drop-down in the upper left corner. You can also call our front staff the same way you would have previously scheduled an in-clinic appointment. Expect longer wait times or to leave a message. We will collect the telemedicine examination fee at the time you schedule this appointment. If your vet does this by phone, they will call you at the chosen time. If they use a computer option, prior to your appointment time, you will receive a link by email to start this conversation. Please have the pet present for any video chatting. We may request that you take photographs or videos of your pet with your smartphone during the chat. If medication needs to be dispensed, we will prepare the prescriptions and call you when they are ready for pick-up.
Telemedicine is not appropriate for all aliments. If we deem that this appointment is not appropriate for your pet’s illness, we will request that you bring your pet to the hospital for a complete physical examination and/or appropriate diagnostics. Telemedicine appointments are not appropriate for any emergency patients.
**UPDATED August 17, 2020** There is a minimal risk of animals transmitting the disease if handled by an infected person. It is important to wash your hands before and after handling any animal.
In the same vein, there have been reports of a small number of both cats and dogs who have tested positive for COVID-19. All animals who have tested positive have been around COVID-positive people. The most current information suggests that we can transmit it to our pets, but there have been no reports of animals transmitting it to humans. If you feel ill or have been exposed, the CDC recommends keeping your distance from your pets, don’t snuggle, kiss, pet or spend time in close contact with your fur baby. Read more about pets and COVID-19 at the CDC’s website.
**UPDATED August 17, 2020** It’s been proven that pets help to reduce stress, anxiety and loneliness. During this time of quarantine and distancing, they will be one of your greatest assets! However, to protect your family and your pet, any member of your family who falls ill should distance from all family members including pets until they are well This means at least 10 days since symptoms first appeared AND 3 days with no fever AND symptoms have improved. If you tested positive, but are asymptomatic, distance for 10 days since the positive test result.
This would be a good time to consider asking a friend to help care for your pet if you become ill and have no other family members to manage that.
**UPDATED August 17, 2020** Yes! We encourage you to look after pets for people in need. However, because pets could hold onto the virus in their fur, it is imperative that you bathe the pet immediately once you receive him or her.
**UPDATED August 17, 2020** Veterinary hospitals have been considered essential businesses from the beginning. We will remain open as long as our staff are healthy and it is safe to work. If your pet needs emergency veterinary care, please see a veterinarian immediately.
There is a decrease in adoptions. If you have the ability to foster or adopt a pet, please be in touch with your local humane society or other shelter organization.
We are asking our clients to call us if you have an appointment and:
You have recently been ill or currently have a fever and/or new onset of cough or difficulty breathing;
You have been to an area of the country or world highly impacted by COVID-19 within 14 days of your appointment;
You have been in close contact with a confirmed or probable case of COVID-19 within 14 days of your appointment;
You have been in close contact with a person with acute respiratory illness;
Please DO contact Pikes Peak Vet via phone or text at 719-475-1747 with additional questions or concerns. We greatly appreciate your trust in us to care for your pet.